Contact

We’re here to help

How can we help?

Have a question about a design, file format, download, or embroidery-software message? Send us a note using the form below and we will be happy to take a closer look.

For Design or File Assistance

Please include as much of the following information as possible:

  • The name of the purchased design
  • Your order number, if available
  • Your embroidery-machine model
  • Your embroidery-software name and version
  • A screenshot of the complete error message

The more information you provide, the easier it will be for us to help.

Custom Digitizing

Have artwork you would like turned into a machine-embroidery file? You may also use this form to tell us about your custom project. Please describe the artwork, intended finished size, and embroidery machine or file format you use.

We personally review every message and will respond as soon as possible.